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Pitlane 360 for VinSolutions

Give your VinSolutions CRM an agentic first-touch — Lead Concierge answers every lead in under 60 seconds and logs it back to the customer record.

Pitlane 360 integrates with VinSolutions Connect CRM through the Cox Automotive Bridge / Bridge Bar API. Leads stream into DealerSchema in real time, Lead Concierge responds under a minute across email, text and OEM chat, and every action posts back to the VinSolutions customer timeline as an attributed user — visible to BDC, sales and management.

Start your VinSolutions pilot See the workflow

Free 14-day pilot · Read-only trial available · Cancel any time.

Connect CRM · Connect Automotive Intelligence · Cox Bridge
Integration spec
Auth
Partner API
Launch time
5–7 business days
Data freshness
Realtime · webhooks + Bridge poll
Writeback
Full
Syncs in
  • ADF/XML leads (all sources)
  • Customer + household records
  • Deal + appointment status
  • OEM program leads
Writes back
  • First-touch email + SMS responses
  • Follow-up tasks
  • Notes to customer timeline
  • Appointment holds
Our recommendation

Recommended

VinSolutions has the deepest CRM in the Cox stack, but average first-response time is still measured in hours. Pitlane's Lead Concierge closes that gap without disrupting your BDC workflow — every action shows up as attributed Pitlane activity inside VinSolutions.

Best for
  • VinSolutions rooftops with > 200 leads/mo
  • Groups running the full Cox stack (VinSolutions + Dealertrack + vAuto)
  • Stores with off-hours or weekend BDC gaps
You'll need
  • Active VinSolutions Connect CRM contract
  • Cox Automotive Bridge / Bridge Bar API enablement
  • Named VinSolutions admin user
  • Rooftop / dealer IDs (Cox DealerId)
How to sync it up

5–7 business days from kickoff to live agents.

Median rooftop launch
  1. 01
    Step 1

    Cox Bridge enablement

    We submit the Bridge / Bridge Bar API request through Cox's partner portal on your behalf. Typical enablement is 3–5 business days.

    Zero-cost enablement for existing VinSolutions customers.

  2. 02
    Step 2

    Connect + lead source mapping

    Map every ADF source (OEM, website, Autotrader, Cars.com, third-party) so Concierge picks the right script per channel.

  3. 03
    Step 3

    Approval-first responses

    First 7 days: every Concierge reply queues in Approvals for your BDC manager. Once trust is calibrated, flip to auto-send per source.

  4. 04
    Step 4

    Handoff + escalation rules

    Define when Concierge hands off to a human — hot lead intent, appointment requests, F&I questions, trade valuations.

What it will look like

Live in your Command Center, writing back to VinSolutions.

Every read and write is scoped, audited, and reversible. Reps stay in your existing CRM—Pitlane is the agent layer on top.

Sub-60s first response
Every VinSolutions lead gets a personalized reply in under a minute — 24/7, across all sources.
Augments your BDC
Concierge handles first-touch and hands warm, qualified leads to your reps with full context.
Response-time SLA, live
Every rooftop's response-time SLA rolls up in Command Center — with attribution back to VinSolutions activity.
Native VinSolutions activity
Every action posts to the customer timeline as a named Pitlane user — nothing is hidden from your team.
Connected to VinSolutions
Realtime · webhooks + Bridge poll
Inventory sync
2,148 VINs · updated 14s ago
healthy
Leads webhook
12 in last hour · avg latency 1.2s
healthy
Pricing writeback
7 approved · pushed to VinSolutions
healthy
Photo & description sync
Merchandiser queue clear
healthy
Every write is DealerSchema-typed and one-tap reversible.
Capability matrix

What we support today with VinSolutions.

6/6
capabilities live today · 100% coverage
Live today
6
  • Lead ingest (all ADF sources)
    Tap for detail

    Webhook + Bridge poll fallback

  • First-touch email + SMS writeback
    Tap for detail

    Logged as Pitlane user in VinSolutions

  • Task & note writeback to timeline
  • Appointment holds
    Tap for detail

    Beta — request access

  • vAuto / Dealertrack cross-reference
    Tap for detail

    For attribution + gross lift

  • OEM chat routing (Chase, Ford, GM)
On the roadmap
0
Nothing here yet.
SOC 2 Type II
Least-privilege service accounts, per-rooftop scoping.
Reversible writes
Every writeback is one-tap undo with full diff.
Live in a week
Median rooftop launch is 5–7 business days.
FAQ

VinSolutions, answered.

Does this replace VinSolutions?
No. Pitlane sits on top of VinSolutions — your CRM of record is unchanged. Concierge handles first-touch and logs everything back.
Will our reps see Concierge activity?
Yes. Every reply, task and note posts to the VinSolutions customer timeline as a named Pitlane user, fully attributed.
Can we start with off-hours only?
Yes — most rooftops start nights/weekends before expanding to 24/7 auto-send.
How does this work with vAuto and Dealertrack?
If you're on the full Cox stack, we cross-reference vAuto pricing signals and Dealertrack deal status for attribution and gross-lift reporting.
Does Cox charge for the Bridge API?
For active VinSolutions customers, Bridge / Bridge Bar API access is included at no additional cost.
Free 14-day pilot

Turn on Pitlane 360 for VinSolutions this week.

We'll walk you through auth, mapping, and the first live approvals — no DMS switch required.

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