41-second first response, every time.
Lead Concierge is your always-on SDR. It answers every inbound lead in under a minute, qualifies intent, books the test drive, and hands hot buyers straight to your closer with full context.
Free 14-day pilot · No DMS switch · Live in a week.
A repeatable loop, not a one-off script.
- 1
Catch
Every web form, chat, marketplace ping, and SMS lands in Concierge within seconds.
- 2
Qualify
Confirm the VIN, budget, trade, and timeline — with tone matched to your brand voice.
- 3
Book
Offer test-drive slots against your live calendar. Confirm, remind, and follow up.
- 4
Handoff
Warm-transfer to a human with a written summary the second the lead is ready.
What it reads, how it thinks, what it ships.
- Inbound leads from web, chat, SMS, marketplaces
- Full inventory context (VIN, price, packages, photos)
- Live rep calendar + rooftop hours by state
- Prior thread history from your CRM
- Trade-in intake photos + VIN decoder
- Detects intent: browsing vs. buying vs. servicing
- Matches VIN to inventory and answers questions with real data
- Applies TCPA, quiet-hour, and state-specific rules
- Escalates any financing / test-drive / price signal in <60s
- Falls back to human when confidence drops below 82%
- First reply in a median 41 seconds
- Booked test-drive with ICS + reminders
- Trade-in packet routed to appraisal
- Warm-transfer with typed handoff brief
- CRM writeback: notes, stage, next action
A real recommendation, not a dashboard to hunt through.
Every run posts a decision-ready card to your Command Center — with the math shown, the writeback pre-wired, and a one-tap path to approve, edit, or hold.
- Intent
- Buying this month
- Budget
- $62k out-the-door, $9k down
- Trade
- 2019 Silverado LT · 71k mi · photos in
- Financing
- Pre-qual pulled through Dealertrack
- Test drive
- Saturday 10:30am · confirmed
- Next action
- Have F&I ready with Ally + local CU quotes
Named plays, on a schedule you set.
Under-a-minute inbound
Test-drive set
Cold-lead revival
After-hours voice
Turn Concierge on for one channel this week — see the set rate move by Friday.
Under-a-minute response
Median 41 seconds across email, SMS, and marketplace channels. Never a cold trail.
Live calendar booking
Real appointment slots — not vague callbacks. Full ICS handoff.
Voice-ready
Optional voice channel with a warm, brand-tuned agent for after-hours inbound calls.
Trade-in intake
Collects VIN, condition photos, and mileage — routes into your appraisal flow instantly.
“Our internet manager used to say she was drowning. Concierge handles 80% of first-touch and my set rate is up 3x.”
Grab the Lead Concierge one-pager.
A single page you can forward to your GM, dealer principal, or ops lead — the workflow, the math, and the outcomes on one sheet.
- Inputs, reasoning, outputs
- Sample recommendation card
- Named playbooks & outcomes
The questions dealers ask us first.
Will it sound like a robot?+
No. Concierge trains on your top three closers' actual messaging. Most customers can't tell.
What CRM does it write to?+
Native writeback to VinSolutions, Elead, DealerSocket and CRMs behind Tekion and CDK.
Can I read every conversation?+
Yes — every thread is stored, searchable, and linked to the lead record in your CRM.
What about compliance?+
TCPA-safe messaging templates, opt-out handling, and quiet-hour rules per state — enforced automatically.
Never let another lead go cold.
Turn Concierge on for one channel this week — see the set rate move by Friday.