Every review, answered. Every rating, defended.
The Reputation Agent listens to every Google, DealerRater, Cars.com, and Facebook review in real time — drafts an on-brand response inside 12 minutes, flags the ones that need a manager, and quietly lifts your star rating with the customers who already love you.
Free 14-day pilot · No DMS switch · Live in a week.
A repeatable loop, not a one-off script.
- 1
Listen
Polls Google, DealerRater, Cars.com, Facebook, Yelp and your CSI feeds for every new review, mention, and survey response.
- 2
Classify
Scores sentiment, tags the department (Sales / Service / F&I), and matches the review back to the deal jacket or RO when possible.
- 3
Draft
Writes an on-brand response grounded on the actual deal / RO — no generic 'thanks for your feedback' — with named-employee credit where earned.
- 4
Approve & post
Manager approves in the queue; the agent posts to the platform, notifies the employee, and logs the response in the audit timeline.
What it reads, how it thinks, what it ships.
- Live review streams from Google, DealerRater, Cars.com, Facebook, Yelp
- Post-sale and post-service CSI surveys
- Deal jackets and repair orders for context matching
- Employee roster with role, department, and pronunciation
- Rooftop brand voice, escalation matrix, and legal-safe language rules
- Never fabricates facts — every response cites something in the deal / RO
- Escalates any review mentioning safety, discrimination, or legal risk to a human immediately
- Prefers first-person response from the named employee when CSI attributes praise
- Suppresses response when the review is under active BBB / attorney dispute
- Auto-requests a review only from customers with a 9+ CSI and no active complaint
- Drafted, on-brand response for every review — pending manager approval
- Sentiment + department + employee tags on every review
- Escalation ticket for any review scoring below the risk threshold
- Weekly reputation digest: rating trend, unanswered count, top praised employees
- Review-request cadence to high-CSI customers — Google-policy compliant
A real recommendation, not a dashboard to hunt through.
Every run posts a decision-ready card to your Command Center — with the math shown, the writeback pre-wired, and a one-tap path to approve, edit, or hold.
- Sentiment
- Negative · wait time complaint
- Matched RO
- 3.4 hrs actual vs. 2.0 hrs quoted · loaner declined
- Escalation
- Auto-routed to Service Manager · SLA 2 hrs
- Drafted response
- Personal apology · offers detail + free oil change · names advisor
- Legal review
- Clear · no admission of fault, no PII disclosed
- Projected impact
- Public reply within SLA · 63% odds of rating revision
From new review to posted reply — in twelve minutes.
Watch a real 2★ Google review flow through ingest, classification, drafting, risk review, and manager approval.
The Reputation Agent polls Google, DealerRater, Cars.com, Facebook, and Yelp on a 60-second cadence. A new 2★ Google review lands and is fingerprinted against the last 90 days of ROs and deal jackets.
Get the Reputation Agent live in about 45 minutes.
Walk through the required data sources and permissions in order. Your progress is saved locally, so you can hand off any step to the right owner.
- Data sources
- Verified Google Business Profile for every rooftop
- Location IDs for each rooftop (one per franchise brand)
- At least one Owner or Manager on the GBP location
Permissions & scopes- OAuth scope: business.manage (reviews.read + reviews.reply)
- User granting access must be a GBP Owner or Manager
- Add connector-gateway.lovable.dev as an authorized redirect URI
The board-ready case for the Reputation Agent.
Modeled from a 20-rooftop reference cohort over the first 12 months post-launch. Baselines pulled from public Google review data + CSI benchmarks; projections use conservative mid-case assumptions.
Star rating: baseline vs. with Reputation Agent
Time-to-public-reply, % of reviews
$493k of annualized lift per rooftop — from one agent.
Rating moves lift VDP click-through and closer rates; faster CSI recovery preserves OEM bonuses and service retention. Net of platform cost, the Reputation Agent pays back in under 30 days.
- Baseline avg. rating 4.2★, 180 reviews / mo / rooftop
- VDP CTR elasticity of 1.7% per 0.1★ (industry benchmark)
- Avg. front-end GP $2,540 · avg. F&I GP $1,180
- OEM CSI bonus $48k / yr at threshold, pro-rated by month
- Agent cost fully loaded, human approval labor included
Named plays, on a schedule you set.
12-minute first response
Negative-review triage
5-star amplification
Employee credit routing
Connect your Google Business Profile and CSI feed — the Reputation Agent starts drafting replies for every unanswered review inside an hour, and your first reputation digest lands next Monday.
Deal-jacket-grounded replies
Every response references something real — the vehicle, the advisor, the RO — because the agent reads the underlying deal or repair order before it writes.
Risk classifier
Automatically flags reviews mentioning safety, discrimination, legal action, or regulatory keywords and routes them to a human before any public reply.
Cross-platform listening
Google Business Profile, DealerRater, Cars.com, Facebook, Yelp, and your CSI provider — one unified inbox with source-of-truth attribution.
On-brand voice
Learns your rooftop's tone from the last 90 days of manager-approved replies. No canned 'we appreciate your feedback' templates.
“We went from answering maybe a third of our Google reviews to answering ninety-plus percent, inside twelve minutes, in our voice. Our rating climbed four-tenths of a star in a quarter — and every advisor knows when a customer names them.”
Grab the Reputation · Review + sentiment one-pager.
A single page you can forward to your GM, dealer principal, or ops lead — the workflow, the math, and the outcomes on one sheet.
- Inputs, reasoning, outputs
- Sample recommendation card
- Named playbooks & outcomes
The questions dealers ask us first.
Does the agent post replies automatically?+
No. Every public reply routes through the same approvals queue as our pricing and F&I actions. Managers approve in one click — and can edit inline before posting.
How does it stay compliant with Google's review policies?+
Review requests are single-touch, non-incentivized, and only go to customers who scored 9+ on CSI with no active complaint. We never gate requests behind a filter for positive-only feedback.
What platforms does it monitor?+
Google Business Profile, DealerRater, Cars.com, Facebook, and Yelp out of the box. CSI feeds from most major providers plug in via DealerSchema.
How does it handle negative reviews?+
The risk classifier escalates any review touching safety, legal, or discrimination language to a human within seconds. For standard negative reviews, it drafts a private-outreach note in parallel with the public reply so resolution starts before the reply posts.
Every star, defended. Every reply, in your voice.
Connect your Google Business Profile and CSI feed — the Reputation Agent starts drafting replies for every unanswered review inside an hour, and your first reputation digest lands next Monday.