Own the service drive. Compound the highest-margin lane in the store.
Service Advisor is Pitlane's Fixed Ops agent. It fills the drive with the right appointments, resurrects declined recommendations before they age out, runs open-recall outreach, and hands equity-rich service customers to Sales — with every touch grounded in the RO history and the OEM tape.
Free 14-day pilot · No DMS switch · Live in a week.
A repeatable loop, not a one-off script.
- 1
Ingest
Pull RO history, declined recommendations, open recalls, warranty coverage, and lease/equity position for every VIN in your service UIO.
- 2
Prioritize
Score every customer by profit potential: aged declined work × urgency × loyalty × equity — highest first.
- 3
Reach out
Personalized SMS/email/voice with the right offer — pre-paid maintenance, tire quote, recall booking, or equity-swap invite.
- 4
Book & hand off
Confirms appointment in Xtime/DealerSocket, drops the RO note for the advisor, and pings Sales when the customer is upside-down positive.
What it reads, how it thinks, what it ships.
- RO history, OP codes, and declined recommendations from the DMS
- Open recalls and warranty coverage from the OEM feed
- Lease maturity + payoff vs. current book (equity position)
- Service loyalty program status and prepaid maintenance balance
- Advisor availability, bay capacity, and loaner inventory
- Weights aged declined work by urgency and rec age
- Never books past bay capacity or advisor load
- Escalates safety recalls above revenue plays
- Detects equity-swap candidates and routes to Sales, not upsell
- Suppresses contact within DNC and consent windows
- Booked service appointment with the right OP code attached
- Advisor note: history, declined recs to re-pitch, and expected hours
- Recall completion progress by rooftop and month
- Sales handoff card when equity + lease maturity align
- Weekly Fixed Ops digest: booked, no-showed, resurrected $, CSI
A real recommendation, not a dashboard to hunt through.
Every run posts a decision-ready card to your Command Center — with the math shown, the writeback pre-wired, and a one-tap path to approve, edit, or hold.
- Declined at last RO
- Rear brakes + cabin filter · $612
- Open recall
- 23V-091 fuel pump · safety · unpaid
- Equity vs. payoff
- +$4,180 (positive)
- Recommended play
- Book recall + brake quote + equity nudge to Sales
- Slot offered
- Sat 9:15am · Advisor Ramirez · loaner reserved
- Projected RO
- $740 parts + labor · +$318 declined resurrected
The three numbers Fixed Ops Directors watch every morning.
Rolling 90-day view across your service UIO. Every bar is a real week of outbound, bookings, and handoffs — not a marketing average.
Named plays, on a schedule you set.
Declined recommendation revival
Recall sweep
Equity → Sales handoff
No-show recovery
Connect your DMS service module and OEM feed — Service Advisor scores your whole UIO in an hour and starts booking the highest-margin work first.
Bay-aware scheduling
Only offers slots your advisors and bays can actually run — no over-booking, no phantom appointments.
SMS · email · voice
Meets customers on the channel they answer. Voice-drop fallback for high-value declined work.
Recall-safe prioritization
Safety recalls always outrank revenue plays; every completion writes back to the OEM feed.
Service-to-sales handoff
Detects equity + maturity alignment and hands the customer to Sales with a pre-approved swap card.
“Fixed Ops was the lane no software actually touched. Service Advisor added an advisor's worth of throughput without adding an advisor — and the equity handoffs are just found money.”
Grab the Fixed Ops · Service Advisor one-pager.
A single page you can forward to your GM, dealer principal, or ops lead — the workflow, the math, and the outcomes on one sheet.
- Inputs, reasoning, outputs
- Sample recommendation card
- Named playbooks & outcomes
The questions dealers ask us first.
Does it replace my service BDC?+
It replaces the outbound-dial part they hate and gives them a curated inbound queue. Your BDC gets to work the top of the queue instead of dialing dead leads.
Which schedulers does it write back to?+
Xtime, myKaarma, and DealerSocket Service today; CDK Service and Reynolds ERA-IGNITE Service in the same pattern as our sales writebacks.
How does it handle recalls?+
It ingests the OEM open-recall feed by VIN, prioritizes safety recalls above revenue plays, and reports completion progress by rooftop and month.
Will it hurt CSI?+
The opposite. Contact caps, DNC honoring, and consent-window logic mean fewer angry customers, and grounded messages mean higher survey scores per touch.
Turn your service drive into a compounding profit engine.
Connect your DMS service module and OEM feed — Service Advisor scores your whole UIO in an hour and starts booking the highest-margin work first.